Contact Pin-Up Kenya
Three ways to reach Pin-Up support team — available 24/7 in English and Swahili. For urgent payment and account issues, live chat is always fastest.
Live Chat
Available on every page — click the chat icon (bottom right)
Average response time under 2 minutes. Best for: deposit issues, withdrawal status, bonus queries, account access problems. Agents speak English and Swahili.
Email Support
Available via the contact form on the Pin-Up Kenya platform
Best for: KYC document submission, formal complaints, dispute resolution requests, account closure. Include your registered phone number and a clear description of your issue for fastest resolution.
Telegram Channel
Available via the official Pin-Up Kenya Telegram support channel
Best for: general queries, promotion information, platform updates. Also used for bonus code announcements and promotional news. Not recommended for urgent account or payment issues.
🏢 Legal & Operator Contact
Operator: Carletta Limited
Licence: Curaçao eGaming No. 8048/JAZ2017-003 — see Licence page for full details.
For regulatory complaints: If your issue is not resolved by Pin-Up Kenya support, you may contact the Curaçao eGaming authority directly through their official website as the licensing body.
For responsible gaming: Self-exclusion and account closure requests should be made through live chat. State “Responsible Gaming Request” at the start of your message for priority handling. See the Responsible Gaming page for all available tools.