Pin-Up Kenya Customer Support
Pin-Up support team is available 24/7 in English and Swahili. Choose your preferred channel below — live chat is fastest for urgent issues.
Live Chat
⚡ Under 2 minutes
Available 24/7. Click the chat icon in the bottom right corner of any Pin-Up Kenya page. Fastest channel for account, payment and betting queries.
Email Support
🕐 Within 4 hours
Send detailed queries, account documents or complaint letters by email. Best for KYC submissions, formal complaints and documentation requests.
Telegram
🕐 Within 2 hours
Dedicated Pin-Up Kenya support Telegram channel. Good for less urgent queries. Also used for promotions and platform news announcements.
Common Support Topics — Quick Links
🕐 Support Hours & Languages
Live Chat: Available 24 hours a day, 7 days a week — including public holidays.
Email: Responses within 4 hours during business hours (07:00–23:00 EAT). Overnight emails responded to by 09:00 EAT the following morning.
Languages: English and Swahili. All agents are trained specifically on Kenya M-Pesa payment issues and local market queries.
For responsible gaming emergencies (self-exclusion, account closure): Live chat priority response — state “Responsible Gaming Request” at the start of your message.