Responsible Gaming at Pin-Up Kenya
Gambling should be entertainment — not a source of stress or financial harm. Pin-Up provides tools to help you stay in control. Use them. They are free, immediate and effective.
🛡️ Available Responsible Gaming Tools
Set a maximum deposit amount per day, week or month. Once the limit is reached, no further deposits are accepted until the period resets. Reduces financial risk automatically.
📍 How to set: Account Settings → Responsible Gaming → Deposit Limits
Set a maximum time you can spend on the platform per day. When the limit is reached, you are automatically logged out. Helps prevent unplanned extended sessions.
📍 How to set: Account Settings → Responsible Gaming → Session Limits
Take a short break from gambling — 24 hours, 7 days or 30 days. Your account is suspended for the chosen period. You can request a cooling-off at any time through account settings.
📍 How to set: Account Settings → Responsible Gaming → Cooling-Off
Permanently or temporarily close your account. Self-exclusion takes effect immediately. During the exclusion period you cannot register a new account or access the platform. Contact support to initiate.
📍 Contact: Live Chat or Email Support
Set pop-up reminders that appear during your session showing how long you have been playing and how much you have wagered. A regular check-in to keep you aware of your activity.
📍 How to set: Account Settings → Responsible Gaming → Reality Checks
Set a maximum amount you can lose per day, week or month. When the limit is reached, betting and gaming are suspended for the rest of the period. Protects your bankroll automatically.
📍 How to set: Account Settings → Responsible Gaming → Loss Limits
⚠️ Warning Signs — When to Seek Help
- Betting with money needed for rent, food or bills
- Chasing losses with increasingly larger bets
- Lying to family or friends about how much you bet
- Feeling anxious, depressed or irritable when not betting
- Borrowing money specifically to fund gambling
- Unable to stop betting despite wanting to
- Gambling affecting your work, relationships or sleep
🆘 Kenya National Gambling Helpline
0800 723 253
Free, confidential support — available by call or SMS. Operated independently of betting companies. If gambling is causing problems in your life, please reach out.
Responsible Gaming Principles
Gambling is a form of entertainment with a built-in mathematical house edge. No strategy guarantees profit — the bookmaker always maintains a margin over time. Set a budget before every session, treat it as the cost of entertainment, and stop when the budget is reached — regardless of whether you are winning or losing.
Pin-Up Kenya’s responsible gaming tools take effect immediately and cannot be reversed mid-period. If you use a self-exclusion or cooling-off, it will hold — you will not be able to override it by contacting support during the period.
Minors: Pin-Up Kenya does not permit anyone under 18 to register or gamble. If you believe a minor is accessing gambling services, contact customer support immediately.